At a Glance
- Shipping: US only, calculated at checkout before you pay.
- Changed your mind? Return an unopened printed Guide within 30 days; you pay return postage. PDF sales are final.
- Damaged, misprinted or wrong? I'll fix it free.
A Note Before You Order
Life in Motion Guide is a one-person business. I keep the price of the Guide as low as I can, which means I can't absorb shipping costs.
So here's how it works: you pay what it actually costs to ship your order, shown at checkout before you pay. If you return a printed Guide for any reason other than a quality issue, the return postage is yours. If it arrived damaged or misprinted, I'll make it right at no cost to you. In exchange, you get a fair price, clear terms, and a real person (me) if something goes wrong.
Shipping
Where I Ship. I only ship to United States addresses because the Guide is tailored to US readers.
What It Costs. Shipping is calculated at checkout from the carrier's live rates for your address and the number of copies. You'll see the exact amount before you pay.
How It Ships. Printed Guides ship by UPS Ground or USPS Priority Mail from my fulfillment partner. You can choose whichever method you prefer. Expedited shipping isn't offered, though if you're in a hurry, the printable or fillable versions are instant access and can be downloaded immediately after purchase for printing or filling at home.
When It Ships. In-stock orders usually ship within 2 business days. Most US deliveries arrive in 3 to 7 business days after that. You'll get a tracking number by email when your order ships.
Pre-Orders. If the Guide is on pre-order, the product page shows the expected ship date. If that date changes, I'll email you right away and you can choose to wait or get a full refund.
Gifts and Other Addresses. You can ship to any US address. Enter the recipient's address at checkout. Need to change an address after ordering? Email me as soon as possible; once an order has shipped, I can't redirect it.
What's in the Box. Printed pages (3-hole punched) with 8 tabs, shrink-wrapped. Binder not included.
Digital Downloads (Printable and Fillable PDFs)
Delivery. PDFs are delivered instantly. You'll get a download link on the order confirmation page and by email. There's nothing to ship and no shipping charge. If you bought the printed Guide, your fillable PDF arrives the same way, right away.
Can't Find Your Download? Check your spam or promotions folder first. Still missing? Email me with your order number and I'll resend it.
Typing Into the Fillable PDF. Download and save the file on your device, then open in the free Adobe Acrobat Reader. Some browser viewers and phone apps may not save your answers if you open directly from the confirmation email without saving first.
Returns on Digital Files. Because a download can't be given back, PDF sales are final. If the file is damaged, won't open email me and we'll troubleshoot the issue together.
Returning a Printed Guide
Changed your mind? You can return a printed Guide within 30 days of delivery.
- Email me first at [email protected] with your order number. I'll reply with the return address.
- Send it back unused, still in its shrink-wrap. Pages that have been written in, removed, or torn out can't be resold, so I can't accept them.
- Pay the return postage. For change-of-mind returns, I can't cover return shipping. (Quality problems are different; see Damaged, Lost or Wrong Orders below.) I suggest a trackable method; I can't refund a package that never arrives.
Once the Guide is back with me, I'll refund the price of the Guide. The original shipping charge isn't refundable, since that cost has already been paid to the carrier.
Bulk Orders (5 or More Copies). Unopened, shrink-wrapped copies from a bulk order can be returned within 30 days of delivery. Please email me first so I can confirm how many copies and where to send them. Return postage is yours, and a 10% restocking fee applies to the returned copies. If keeping fewer copies drops your order into a lower discount tier, the refund is adjusted to the price for the copies you kept. Damaged or misprinted copies are always replaced free.
Damaged, Lost or Wrong Orders
If something went wrong on my end or in transit, you don't pay to fix it.
- Damaged or misprinted: email me within 14 days of delivery with a photo of the damage and the box. I'll send a replacement at no cost, and you won't need to return the damaged copy.
- Lost in transit: if tracking shows no movement for 7 business days, or says delivered but you don't have it, email me. I'll work with the carrier and send a replacement or refund.
- Wrong item or missing pages: email me and I'll send what you should have received, free.
Please double-check your shipping address at checkout. If a package comes back to me because of an address error, I can reship it once you pay the new postage.
Refunds and Questions
Refunds go back to your original payment method within 5 business days of my approving them. Your bank may take a few more days to reflect the refund in your account.
Questions about an order? Email [email protected] and include your order number. I answer every message myself, usually within 2 business days.
Life in Motion Guide · 1150 N State St, Suite 311C, Chicago, IL 60610